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Returns Policy

Returns Policy for the UK

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We are committed to ensuring customer satisfaction and high-quality standards. If you have received a defective product, we are here to assist you. Please review our returns policy below.

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Eligibility for Returns

- Defective Products: If the product you received is defective, you are eligible for a return. A product is considered defective if it is damaged, malfunctioning, or not as described.

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Conditions for Returns

- Time Frame: Returns must be initiated within 30 days from the date of delivery. 
- Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all returns.
- Original Packaging: The product must be returned in its original packaging, including any accessories, manuals, and documentation.

 

Non-Eligible Items

- Non-Defective Products: We do not accept returns for non-defective products.
- Exchanges: We do not offer exchanges for any products. If you need a different item, please return the defective product for a refund and place a new order.

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How to Initiate a Return

1. Email Us: Please reach out to us via email at owm.space@gmail.com to initiate the return process. Provide your order number and a detailed description of the defect.
2. Return Authorisation: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.
3. Shipping: Pack the product securely in its original packaging and include the Return Authorization Number. Ship the product to the address provided by our customer service team.

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Refund Process

- Inspection: Upon receiving the returned product, our team will inspect it to verify the defect.
- Refund Issuance: If the product is confirmed to be defective, a full refund will be issued to the original payment method within 14 days of receiving the returned product. Shipping costs for the return of defective products will be reimbursed.

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Contact Us

For any questions or concerns regarding our returns policy, please contact us at:

- Email: owm.space@gmail.com

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Thank you for supporting independent artists such as Oliver Murdock. We appreciate your business and strive to provide you with the best possible service.

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